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(B)Humans communicate even when they’re quiet. During an in-person conversation, the brain focusespartly on the words being spoken, but it also derives additional meaning from dozens of non-verbal cues,such as whether someone is facing you or slightly turned away, if they’re fidgeting while you talk, or ifthey inhale quickly in preparation to interrupt.These cues help paint a holistic picture of what is being conveyed and what’s expected in responsefrom the listener. Since __66__, perceiving these cues comes naturally to most of us, takes littleconscious effort to parse, and can lay the groundwork for emotional intimacy.However, __67__. If a person is framed only from the shoulders up, the possibility of viewing handgestures or other body language is eliminated. If the video quality is poor, any hope of gleaningsomething from minute facial expressions is dashed.“For somebody who’s really dependent on those non-verbal cues, it can be a big drain not to havethem,” Franklin says. Prolonged eye contact has become the strongest facial cue readily available, and itcan feel threatening or overly intimate if held too long.Multi-person screens magnify this exhausting problem. Gallery view—where all meetingparticipants appear Brady Bunch-style—challenges the brain’s central vision, forcing it to decode somany people at once that no one comes through meaningfully, not even the speaker.“We’re engaged in numerous activities, but never fully devoting ourselves to focus on anything inparticular,” says Franklin. Psychologists call this continuous partial attention, and it applies as much tovirtual environments as it does to real ones. Think of how hard it would be to cook and read at the sametime. That's the kind of multi-tasking your brain is trying, and often failing, to navigate in a group videochat.This leads to problems in which group video chats become less collaborative and more like siloedpanels, in which only two people at a time talk while the rest listen. Because each participant is using oneaudio stream and is aware of all the other voices, parallel conversations are impossible. If you view asingle speaker at a time, __68__—something you would normally pick up with peripheral vision.For some people,__69__. The brain becomes overwhelmed by unfamiliar excess stimuli while beinghyper-focused on searching for non-verbal cues that it can’t find.That’s why __70__, Franklin says, because it delivers on a small promise: to convey only a voice.(AB) a traditional phone call may be less taxing on the brain(AC) you can’t recognize how non-active participants are behaving(AD) the sudden shift to video calls has been a boon for people who have neurological difficulty within-person exchanges(AE) humans evolved as social animals(BC) the prolonged split in attention creates a perplexing sense of being drained while having accomplishednothing(BD) it’s even possible Zoom fatigue will abate once people learn to navigate the mental tangle videochatting can cause(BE) a typical video call impairs these ingrained abilities, and requires sustained and intense attention towords instead(CD) the frequent lag between speakers on video calls may actually help some people
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